Dear Cora,

Before we announce this to the public and media, I wanted first to let you personally know that Golden Pathways Retreat and B&B has just been awarded the HotelsCombined Recognition of Excellence for 2017!

This award is in recognition for consistently achieving the highest standards of Customer Satisfaction worldwide. We know this because the team here at HotelsCombined undertook the largest analysis of customer opinions online across millions of points of data. We now have a complete and comprehensive understanding of over one million hotels worldwide, taking our team of data experts months to finalize.

Specifically to date, we found and processed 59 opinions that your guests have posted on a variety of different websites, forums and social media, resulting in an incredible score of 9.1 out of a possible 10.

You are now representing the top 3% of accommodation worldwide for Customer Satisfaction.

Congratulations on your outstanding work!

Best regards,

Amanda

HotelsCombined Coordinator

HotelsCombined.co.uk

HotelsCombined recognize Golden Pathways Retreat and B&B amongst the best hotels in Canada 

Peterborough, Otonabee-South Monaghan, Canada, 27 February 2017- HotelsCombined, the Australian based hotel meta-search company, has started an extensive survey covering different types of accommodations within Canada. This survey is based on gathering data from millions of guest reviews, and translating them to an official Recognition of Excellence.

The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding accommodations chosen based on a strict set of criteria. In order to be considered, properties must meet the following criteria:

• At the time of judging, a winner is rated 8.0/10 or over with a minimum of 75 customer reviews certified by HotelsCombined.
• We couldn’t detect any major customer service problems, nor recurring or unresolved issues. Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels communication team, demonstrating their commitment in providing quick assistance.

Golden Pathways Retreat and B&B boasts a high satisfaction rating among guests and travel industry experts, receiving 59 reviews for an impressive rating of 9.1 out of 10.

Owner Cora Whittington said: “We are honoured to be recognized for our customer service as we work hard to meet our guests needs.” 

“We are thrilled to be working with the best hotels in Canada and Golden Pathways Retreat and B&B is certainly among them” said Alberto Castellucchio, market manager of HotelsCombined Canada “What is different about the Recognition of Excellence is the way information is gathered and analyzed: it all depends on the guest and his or her experience with that particular accommodation.”

“With HotelsCombined 30 million people are finding the best deal available on-line every month. With this award, we’d like to make it even easier for every traveller to identify the best hotel for customer service and therefore the best value for their money”.

For more details, visit: www.hotelscombined.ca

Oct 18, 2013 – Peterborough Chamber of Commerce announced that Golden Pathways Retreat and B&B is the winner for the Hospitality category. The following is a description of the judging criteria.

Hospitality

The nominees would be accommodation and/or food businesses. This would include resorts, hotels, restaurants, bed & breakfast operations, cafes, etc. Nominees will be judged on commitment to excellence in hospitality / customer service, staff knowledge, quality and consistency of product, signage, marketing and promoting, parking and accessibility, etc. and community involvement.

The award was presented to the winner on Oct 18, 2013.

Special thanks to Shari Darling for nominating Golden Pathways Retreat and B&B for this prestigious award.